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Read the latest business news, insights from us and thought-leadership articles to reveal views from a different perspective.
Read the latest business news, insights from us and thought-leadership articles to reveal views from a different perspective.
First of all, thank you for visiting our news section. Here, we share the latest business news, our own insights into business challenges and thought-leadership articles to stimulate different points of view and perspectives. We offer this across categories related to our research, plan, change and enable service pillars.
Secondly, all of our content is original and created by Think Beyond for the benefit of our readers. Across our six categories, you can find latest insights, thoughts, opinions and analysis. Thanks again for visiting and enjoy the content.
First of all, let it be said that it is notoriously difficult to prove the link between cost and customer experience (CX). Random cost cutting is likely to have some deleterious effects on CX. Similarly, targeted investment in informed areas of focus is likely
Below are some of our key takeaways from the Chancellor of the Exchequer’s autumn statement 2024 budget that will impact business. This information comes from coverage on Wednesday 30th October 2024 by Rachel Reeves and previous announcements. Economic outlook GDP expected to grow
Things don’t stay the same for long. We also like to give everything that sounds like a trend a catchy name to grab headlines. It started with the slow work movement, a TikTok trend that encouraged Gen Z to work within themselves. This evolved
When at home, it is common to gaze across at your neighbour. Call it curtain twitching or being nosey, but most of us look at what they have. Are they happier? What have they had done to the house? What new car is that?
What does your customer need from you? Chances are that your product or service enabled them to operate, do a job or deliver a service. If your business is purely business-to-business (b2b), it is tempting to focus solely on solving your customers’ problems. Assuming
Yesterday, Think Beyond launched our website refresh. It was 3 years ago since we last released a website refresh, which at the time was a major update to our approach. Now, with another 3 years’ experience listening to customers and developing our proposition, it
What do consumers want? Do they want further digital tools and greater convenience to help them buy more and buy faster? Do they want to experience new sensations, recall emotive events and visit stimulating places? Much has been written about the benefits of experiences
On 30th October 2024, Chancellor of the Exchequer, Rachel Reeves, will outline the new Government’s tax and spending plans. The Bank of England (BoE) lowered interest rates by 0.25% to 5.0% on 1st August. The Consumer Prices Index (CPI) rose by 2.2% in the
It may have escaped your attention but there are serious moves taking place in the delivery sector. Nearly 50% of delivery volume in the UK is changing hands. Yes, that’s right. From Royal Mail to Evri, Yodel and Tuffnells, new ownership has either happened
You have probably realised that this article is about the recent Crowdstrike security update. On 19th July 2024, everything from airlines to banks operating Microsoft Windows machines failed to boot. Users across the globe were treated to the BSOD (blue screen of death) and
Most of us understand NPS. Many B2B companies currently capture and compare NPS scores. Many B2C organisations rely on Trustpilot reviews of their products or services. There are of course many other platforms to provide customer satisfaction scores and feedback, depending on your wares.
The common wisdom is that an incoming CEO has about three months to prove themselves. They either start at breakneck speed, trying to be all things to all people, or stutter on the foundations. But what if incoming CEOs take two years to prove