Terms &
Conditions

Think Beyond Conditions of Sale and Terms of Use (Version 2.1 updated 1^st April 2025)

These Conditions apply to any Customer that commences work with the team at Think Beyond or accesses content on or derived from our Website(s). When entering an Engagement with us at Think Beyond, the Customer agrees to be bound by these Conditions. Accessing our Website(s) or consuming our content does not constitute an Engagement with Think Beyond or its Partners and there is no offered or implied liability of any kind.

1 Definitions

1.1 In the Contract, the following terms have the meanings shown next to them:

2 Provision of Services

2.1 Commencement of Services

• 2.1.1 The Customer is required to sign an Order Form prior to Commencement of Services. The Order Form will state the Subscription term over which Services will be supplied.
• 2.1.2 The Customer acknowledges that a delay in supplying a Purchase Order to Think Beyond, where required by the Customer to provide payment, may affect the commencement of Services outlined in the Contract.
• 2.1.3 The Customer understands that no Services will be provided beyond the Contract until a valid Purchase Order has been received by Think Beyond which will be subject to these Conditions of Sale.

2.2 Provision of Information

• 2.2.1 The Customer shall provide all information requested by Think Beyond as is necessary to complete the Services outlined in the Contract.
• 2.2.2 The Customer shall not introduce any fee or levy for provision of such information or support as is necessary to carry out the above Services.
• 2.2.3 The Customer may wish for Think Beyond to sign a confidentiality agreement, or similar binding agreement, to stipulate how specific types of information supplied to Think Beyond are retained and stored. The Customer must notify Think Beyond of any such requirements prior to Commencement of Services.

2.3 Integration of Services

• 2.3.1 The Customer shall allow any reasonable system, employee or physical access as requested by Think Beyond or one of its stated Partners to facilitate implementation of Services into the Customer.
• 2.3.2 The Customer shall respect any Intellectual Property Rights of Think Beyond and its Partners disclosed during the integration of Services as above.
• 2.3.3 The Customer acknowledges that Think Beyond may utilise and supply Services using various digital software and technologies that may differ to their own. Where the Customer notifies Think Beyond in writing, prior to Commencement of Services, that such variations in digital software and technologies are incompatible with the information technology infrastructure and technologies of the Customer, Think Beyond will:
• (a) will endeavour to utilise such digital software and technologies as provided by the Customer at no cost to Think Beyond; and
• (b) will endeavour to send communications and convert documents into the formats and security standards specified by the Customer at no cost to Think Beyond.

2.4 Provision of Advice

• 2.4.1 Think Beyond and its Partners may enter into an engagement with a Customer subject to the signing of our Order Form which constitutes a Contract. The Order Form will outline the scope and duration of any Advice or Services to be provided and this Advice is offered with no provision of warranty, implied or otherwise without limitation, to be used solely at the discretion and risk of the Customer.
• 2.4.2 No content viewed by or served to you on our Website(s), via Social Media channels or offline content provided either directly or indirectly is intended as Advice and any reliance upon online or offline content is solely at the discretion and risk of the Customer.
• 2.4.3 Think Beyond and its Partners make no representations as to the accuracy of or warranty covering the use of any online or offline marketing content either provided by a third party or links served by a third party and accept no liability for any consequential losses or theory of any liability.

3 Terms

• 3.1 The parties acknowledge that these Conditions prevail, without limitation, over any terms and conditions in the Customer’s own purchase order.
• 3.2 The parties acknowledge that specific terms may be included in the Order Form that may override or supplement these Conditions.
• 3.3 The Customer acknowledges that any amendment to the Conditions must be agreed in writing and approved by a Director of Think Beyond before commencement of any Services.

4 Charges

• 4.1 The charges are as detailed in the Order Form and Think Beyond reserves the right to vary its charges upwards in accordance with market conditions or the provision of further information causing variation to the Services stated in the Order Form, which Think Beyond will communicate to the Customer.
• 4.2 The charges detailed in the Order Form may be superseded by the Sales Invoice where the scope of Services has increased and Think Beyond reserves the right to vary its charges upwards in accordance with market conditions or the provision of further information causing variation to the Services stated in the Order Form, which Think Beyond will communicate to the Customer.
• 4.3 Think Beyond will send invoices for any charges or Services to the address provided by the Customer for the Order Form, unless otherwise notified by the Customer to Think Beyond, or to any other address (including email) that Think Beyond reasonably believes to be appropriate.
• 4.4 Unless otherwise stated, charges:
  • (a) include all costs for Think Beyond and its Partners;
  • (b) are exclusive of VAT which is chargeable at the applicable rate;
  • (c) exclude any interest, payment processing fee or late payment charges where applicable;
  • (d) exclude travel and subsistence expenses.
• 4.5 As part of its credit management procedures, Think Beyond may require the Customer to pay a proportion of the charges before commencement of Services, which will be stated with the Order Form, and may check the Customer’s details with a fraud prevention/credit vetting agency.
• 4.6 If the Customer provides information that Think Beyond reasonably believes to be false or incorrect and Think Beyond suspects fraud, then Think Beyond may record this information with a fraud prevention agency. Think Beyond and other organisations may use and search this information.
• 4.7 Unless, Services are purchased indirectly:
  • (a) then payment is due when the Order Form is signed with Think Beyond, unless otherwise stated or agreed with Think Beyond; and
  • (b) then payment is due within 14 days from the date of the Sales Invoice unless otherwise stated or agreed with Think Beyond; and
  • (c) payment is made via BACS/CHAPS or faster payment bank transfer to the account specified on the invoice.
• 4.8 If the Customer disputes any charge on a Sales Invoice the Customer will notify Think Beyond in writing within 7 days of the invoice date with all relevant information. Where the disputed amount is:
  • (a) less than 10% of the total bill, the Customer will pay the full amount of the bill; or
  • (b) more than 10% of the total bill, the Customer must pay the amount not in dispute.

Any disputes will be resolved promptly and the resolved amount if any is payable immediately. In the event that a dispute on an invoice is not raised within the aforementioned 7-day period, then the Customer is obliged to pay that invoice in full.

• 4.9 The charges for Services stated in the Order Form may be subject to an annual review, equal to the latest Office of National Statistics measure of RPI +2%. Unless stated otherwise, the charges for Services stated in the Order Form will endure for the Subscription term.

5 Late Payment

• 5.1 If Think Beyond does not receive Customer payment by the due date on a Sales Invoice, Think Beyond may apply a late payment charge of £50 or daily interest (whichever is greater) at a per annum rate equal to the Bank of England Base Rate +8% for the period beginning on the date on which payment is due and ending on the date on which payment is made.
• 5.2 If the Customer does not pay any invoice, Think Beyond may as a last resort instruct a debt collection agency to collect payment (including any late payment charge or interest) on behalf of itself or its Partners. If Think Beyond instructs a debt collection agency, the Customer must pay any additional costs incurred by Think Beyond or levied by the debt collection agency.
• 5.3 If Think Beyond does not receive payment by the due date on a Sales Invoice during a Subscription term for Services, as specified in the Order Form, Think Beyond may withhold and suspend provision of Services to the Customer until the account is brought up-to-date.

6 Changing the Contract

• 6.1 The Contract cannot be varied without the written agreement of the parties. The Contract cannot be varied without the written agreement of the parties except that Think Beyond may make minor changes to the delivery of Services provided which do not substantially affect the performance stated in the Order Form.

7 Ending the Contract

• 7.1 Think Beyond may end the Contract with no liability to the Customer, itself or its Partners at any time by giving notice to the Customer:
  • (a) before commencement of Services or on 7 days written notice to the Customer once the provision of Services commences;
  • (b) with immediate effect if the Customer:
    • (i) breaches the Contract and, if the breach is capable of remedy, fails to put right the breach within a reasonable time of being asked by Think Beyond to do so; or
    • (ii) is implicated in any fraud, criminal case or any such legal situation that Think Beyond reasonably believes may bring its own brand and business standing into disrepute; or
    • (iii) suffers Bankruptcy.
• 7.2 The Customer may:
  • (a) withdraw a signed Order Form prior to commencement of Services by giving notice to Think Beyond in writing and if so agrees to pay Think Beyond’s compensatory cancellation charge which may include:
    • (i) Think Beyond’s charges for work done and management; and/or,
    • (ii) Think Beyond’s charges from its Partners that cannot be cancelled; and/or
    • (iii) The full charges for the Services; and/or
    • Think Beyond will try to keep such charges to a minimum.
    • (iv) Where the Customer agreed to Subscription Services, then Think Beyond will apply charges as per the table below.
  • (b) end the Contract if:
    • Think Beyond materially breaches the Contract and, if the breach is capable of remedy, fails to put right the breach within a reasonable time of being asked by the Customer to do so; or
    • insolvency proceedings are brought against Think Beyond or Think Beyond arranges with its creditors or a receiver, an administrative receiver or an administrator is appointed over any of Think Beyond’s assets or Think Beyond goes into liquidation or a corresponding event under Scottish Law.

8 Limitation of Liability

• 8.1 Neither the Customer nor Think Beyond excludes or restricts its liability for death or personal injury caused by its own negligence or the negligence of its employees or agents acting in the course of their employment or agency or for fraudulent misrepresentation or to any extent not permitted by law.
• 8.2 Subject to Clause 8.1, neither party shall be liable to the other or to any third party, whether in contract, tort, under statute or otherwise (including in each case negligence) for any of the following types of loss or damage whether direct or indirect arising under or in relation to the Contract or any part of it:
  • (a) any loss of profits, revenue, opportunity, wasted expenditure, business contracts, business interruption, wasted expenditure anticipated savings, goodwill, or revenue; and/or
  • (b) any loss or corruption or destruction of data; and/or
  • (c) any special, indirect or consequential loss or damage whatsoever. whether or not that party was advised in advance of the possibility of such loss or damage.
• 8.3 Subject to clauses 8.1, and 8.2, the Customer, Think Beyond and its Partners accept liability to the other in contract, tort (including negligence) breach of statutory duty or otherwise for direct loss to a value not to exceed:
  • (a) £1,000 for loss of or damage to physical property; and
  • (b) for all other loss or damage, the greater of either
    • (i) £5,000; or
    • (ii) 100% of the amounts paid by the Customer under the Contract.
  • Clause 8 will not apply to any obligation to pay charges.
  • Subject to paragraph 7 and with the exception of the condition and warranties implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982, Think Beyond excludes all conditions, warranties, terms and undertakings express or implied, statutory or otherwise in respect of the provision of Services.
  • Each part of this clause operates separately. If any part of a clause is held by a Court to be unreasonable or inapplicable the rest of the clause shall continue to apply.

9 Intellectual Property and Confidentiality

Intellectual Property

• 9.1 Except as expressly set out in the Contract, the Customer, Think Beyond and its Partners do not acquire any rights or licences to the other’s Intellectual Property Rights, with a separate agreement required in writing covering:
  • (a) publication of any external online or offline materials by the Customer that include the mark ‘Think Beyond’ or the associated representation of the mark laid out under Patent Office trademark number UK00003342713.
  • (b) publication of any external online or offline materials by Think Beyond and its Partners that include the mark or the associated representation of the mark of the Customer set out in the Contract.
• 9.2 If the Customer is supplied with or uses software licensed by third parties who require the Customer to accept their terms of use, the Customer must keep to those terms.
• 9.3 Except as permitted by applicable law or as expressly permitted under the Contract the Customer must not, without Think Beyond’s prior written consent, copy, de-compile or modify any software or digital content, online or offline, copy manuals or documentation or permit anyone else to do so.

Confidentiality

• 9.4 Except to the extent any disclosure is required by law Think Beyond and its Partners and the Customer will keep in confidence any information, whether written or oral, of a confidential nature obtained under or in connection with the Contract. The Customer, Think Beyond and its Partners will not, without the consent of the other, disclose such information to any person other than:
  • (a) their Group Company employees or professional advisers who need the information in order for the Customer or Think Beyond to fulfil its obligations under the Contract; or
  • (b) in the case of the Customer, its employees to the extent necessary to benefit from the Services;
  • (c) in the case of Think Beyond and its Partners, the employees or professional advisers of its suppliers who need the information in order for Think Beyond to fulfil its obligations under the Contract.
• 9.5 Information that Think Beyond holds about the Customer may be used for fraud prevention and credit vetting purposes and this may include Think Beyond sharing such information with third-party companies.
• 9.6 Where the Freedom of Information Act 2000 applies to the Customer and the Customer receives a request under the Act that includes any information held by the Customer that was provided by Think Beyond in connection with the Contract the Customer will:
  • (a) notify Think Beyond immediately of the request; and
  • (b) give Think Beyond at least ten working days to make representations.

10 General Terms

10.1 Matters Beyond Reasonable Control

• (a) If the Customer, Think Beyond or its Partners are unable to perform, or are delayed in performing, any obligation under the Contract because of something beyond its reasonable control including act of God, lightning, flood, exceptionally severe weather, epidemic, pandemic, fire, explosion, war, civil disorder, industrial disputes or acts or omissions of local or central government or other competent authorities, or beyond the reasonable control of its suppliers, it will have no liability to the other for that failure or delay in performing.
• (b) If any of the events detailed in clause 10.1(a) continue for more than three months the Customer, Think Beyond or its Partners may end the Contract in whole or part by written notice to the other.

10.2 Escalation and Dispute Resolution

• (a) Think Beyond will try to work through any dispute that the Customer may have with Think Beyond or its Partners. If this does not resolve the dispute then the Customer may refer the matter to the relevant dispute resolution service as set out in clause 10.2(b).
• (b) Any dispute must be raised in writing with the Customer’s or Think Beyond’s representative as appropriate giving all relevant details including the nature and extent of the dispute. The Customer and Think Beyond will use reasonable endeavours to resolve any dispute as follows:
  • (i) a dispute which has not been resolved by the Customer’s or Think Beyond’s representative within 28 days of being raised may be referred by the Customer or Think Beyond the first level by written notice to the other; and
  • (ii) if the dispute is not resolved at the first level within 28 days of referral, the Customer or Think Beyond may refer the dispute to the second level by written notice to the other.
  • The Customer’s and Think Beyond’s representatives at the first and second levels are as notified by the Customer and Think Beyond to the other from time to time.
• (c) Nothing in this clause 10.2 shall prevent the Customer, or Think Beyond and its Partners from exercising any rights and remedies that may be available in respect of any breach of the provisions of the Contract.

10.3 Transfer of Rights and Obligations

• The Customer and Think Beyond may not transfer any of their rights or obligations under the Contract without the written consent of the other, except that:
  • (a) The Customer may transfer its rights or obligations or both to a Group Company with the written consent of Think Beyond, such consent not to be unreasonably withheld or delayed; and
  • (b) Think Beyond may transfer its rights or obligations or both to a Group Company without consent provided that it notifies the Customer that it has done so.

10.4 Severability

• If any term of the Contract is held invalid, illegal or unenforceable by any court of competent jurisdiction, it will be severed and the remaining terms will continue in full force as if the Contract had been made without the invalid, illegal or unenforceable terms.

10.5 Survival

• Subject to clause 8.2, clause 8.3 will survive the termination or expiry of the Contract and clauses 9.4 and 9.5 will survive the termination or expiry of the Contract for two (2) years unless the Customer requests such information to be destroyed by Think Beyond as stipulated in a signed agreement between the Customer and Think Beyond.

10.6 Entire Agreement

• (a) The Contract contains the entire agreement between the Customer and Think Beyond and replaces all previous written or oral agreements relating to its content.
• (b) The Customer and Think Beyond agree that:
  • (i) they have not been induced to enter into the Contract by, nor have they relied on, any statement, representation, warranty or other assurance not expressly incorporated; and
  • (ii) in connection with the Contract their only rights and remedies in relation to any statement, representation, warranty or other assurance are for breach of the Contract and that all other rights and remedies are excluded.
• (c) The terms of clauses 10.6(a) and 10.6(b) will not affect the rights or remedies of the Customer and Think Beyond for any fraudulent misrepresentation.
• (d) If this Contract contains any obvious error, this Contract will be varied to reflect the true intent of the parties.

10.7 Waiver

• A failure or delay by the Customer or Think Beyond and its Partners to exercise any right or act upon a breach under the Contract will not be a waiver of that right or breach. If the Customer or Think Beyond waives a right or breach of the Contract, that waiver is limited to the particular right or breach.

10.8 Rights of Third Parties

• A person who is not the Customer or Think Beyond (including an employee, officer, agent, representative or sub-contractor of the Customer or Think Beyond) has no right under Contracts (Rights of Third Parties Act 1999) to enforce any term of the Contract. This does not affect any right or remedy that exists or is available apart from that Act.

10.9 Notices

• Notices given under the Contract must be in writing and delivered to the following addresses:
  • (a) to Think Beyond at the address shown on the invoice or any address (including email address) which Think Beyond provides to the Customer for this purpose; or
  • (b) to the Customer at the address to which the Customer asks Think Beyond to send an Order Form (including email address), send Sales Invoices, the address of the Site or, if the Customer is a limited company, its registered office or its email address.
• This clause does not apply to notices given under clause 4.3.

10.10 Non-Solicitation

• The Customer agrees that for 1 year from the conclusion of the Contract it shall not solicit for employment, nor employ, whether as employee or independent contractor, any personnel or sub-contractor who is subject to such a restriction for as long as the restriction remains valid.

10.11 Law and Jurisdiction

• The Contract is governed by the law of England and Wales and is subject to the non-exclusive jurisdiction of the English courts.

10.12 Data Protection

• The Customer, Think Beyond and its Partners will comply with their respective obligations under the Data Protection Act 2018 and any data protection, privacy or similar laws that apply to any personal data processed in connection with the Contract. The Customer, Think Beyond and its Partners will provide such help and co-operation as is reasonably necessary or requested by the other to enable compliance with this clause.

10.13 Customer’s Instructions

• Think Beyond may take instructions, in any written form, as an agreement to amend or add new Services, or acknowledge their completion, from a person whom it thinks, with good reason, is acting with the Customer’s permission.